Our preference would always be for you to be satisfied with your item and the service we provide. Please reach out so we can determine how to make the situation right for you.
The items we sell are vintage pieces, they may have signs of wear, use and imperfections to the finish. Please contact us if you have any concerns or questions about an item before making a purchase, we are more than happy to send additional photos, do a video call and address any questions you may have. Honestly, you can't ask too many questions, we love talking about our pieces.
If you are dissatisfied with your purchase, you have the option to return the item within 24 hours of receiving it. Please contact us in writing at firstname.lastname@example.org to initiate a return.
Once your return is initiated, we will provide you with a shipping quote to return the item to Hobbs Modern:
Refunds will take 30 days to process after Hobbs Modern has received the returned merchandise.
Returns will be made to the original card/form of payment, minus a 20% restocking fee, original shipment cost, and return shipping cost. Stated fees will be subtracted from the money returned.
If furniture is damaged while in your possession there will be an additional fees to cover the cost of repair.
*All Sales are final on all customized furniture: Including but not limited to custom upholstery, custom color stain, any and all modifications.
All parts/Eames cushions returns will require a 20% restocking fee and the original shipment cost is not refunded if the item is returned.