Shipping and Return Policies
SHIPPING POLICY
DOMESTIC SHIPPING
Contiguous U.S. Shipping – $600 Flat Rate
We believe in keeping shipping simple and transparent. Ship any furniture piece anywhere in the contiguous United States for a flat rate of $600.
What's Included:
✓ Professional blanket-wrapping
✓ Trusted third-party carriers experienced with vintage furniture
✓ Door-to-door delivery
✓ Safe handling of your one-of-a-kind piece
California Delivery Options
Since we're based in San Diego, we offer special rates for our California neighbors:
| Region | Rate | Details |
|---|---|---|
| 🏠 Local Pickup | FREE | Select at checkout—we'll contact you to schedule |
| ☀️ Southern California | $300 | Door-to-door delivery throughout the region |
| 🌾 Central California | $400 | Reliable delivery to your home or business |
| 🌉 Northern California | $425 | San Francisco, Sacramento & surrounding areas |
All deliveries handled by experienced professionals who understand the value of vintage pieces.
Smaller Items & Décor
Eames chair parts, lighting, and smaller décor items ship via FedEx, UPS, or USPS Ground.
Rates calculated at checkout based on size and destination.
DELIVERY SUPPORT
Need Help with Your Delivery?
Standard Delivery:
Our furniture deliveries typically involve one professional driver. You may be asked to assist with unloading and bringing the piece inside.
Prefer Extra Help?
We offer White Glove Delivery (see below) with two-person teams who'll deliver, unpack, and place your furniture exactly where you want it.
INTERNATIONAL SHIPPING
Yes, We Ship Worldwide
We regularly send mid-century treasures across the globe—and we have very competitive international rates.
Where We Ship:
🇯🇵 Japan • 🇸🇬 Singapore • 🇬🇧 England • 🇬🇷 Greece • 🇩🇰 Denmark • 🇩🇪 Germany • 🇫🇷 France • 🇲🇾 Malaysia • 🇰🇷 Korea • 🇨🇦 Canada • 🇦🇺 Australia • and more
How International Shipping Works:
1️⃣ Request a Quote
Contact us with the piece you're interested in and your delivery address.
We'll provide a detailed quote within 24 hours.
2️⃣ Professional Packing
Your furniture is packed by experienced professionals using:
📦 Double-walled boxes for smaller items
🪵 Custom-built wood crates for larger or fragile pieces
3️⃣ Fast, Tracked Delivery
We ship via FedEx or DHL Air Freight.
Most shipments arrive in ~7 business days with full tracking provided.
Important Notes:
✓ All furniture is handled by experienced packers
✓ When you ship with us, you're supporting another small business
✓ We provide tracking and keep you informed throughout the process
⚠️ Please Note:
Delivery estimates are subject to customs processing, weather, and carrier schedules. Hobbs Modern is not liable for delays or damages once items are in transit with third-party carriers, but we'll do everything we can to ensure safe, timely arrival.
WHITE GLOVE DELIVERY
White Glove Delivery Service
Want your piece delivered, unwrapped, and placed exactly where you envision it?
White Glove Includes:
✓ Two-person professional delivery team
✓ Inside delivery to room of your choice
✓ Unpacking and debris removal
✓ Precise placement and positioning
White Glove is available for an additional fee and is not included in our standard flat-rate shipping.
📞 Request a Quote:
Nicole Hobbs
Phone: (619) 300-3551
Email: nicole@hobbsmodern.com
ARRANGE YOUR OWN SHIPPING
Prefer to Use Your Own Shipper?
You're welcome to arrange your own freight. We're happy to coordinate pickup.
We Recommend:
Plycon Transportation Group
Known for exceptional white glove service with vintage and high-end furniture.
📞 (888) 655-2664
CONTACT & SUPPORT
Questions About Shipping?
We're here to help.
Whether you need a custom quote, want to discuss special delivery needs, or have questions about your shipment, Nicole is ready to assist.
Contact Nicole Hobbs:
📞 (619) 300-3551
📧 nicole@hobbsmodern.com
RETURN POLICY
We Want You to Love Your Piece
Your satisfaction matters to us. If something isn't right, please reach out—we'll work with you to find a solution.
Before You Purchase
Our furniture is authentically restored vintage.
Questions before buying?
We're here to help. We can:
-
Send additional photos from any angle
-
Arrange a video call to show the piece in detail
-
Answer questions about condition, dimensions, or authenticity
-
Discuss any concerns you have
You can't ask too many questions. We genuinely love talking about these pieces.
📧 Contact us: nicole@hobbsmodern.com
📞 Call: (619) 300-3551
Returns
48-Hour Return Window
If you're not satisfied with your purchase, you may return it within 48 hours of delivery.
To initiate a return:
Email us at nicole@hobbsmodern.com with your order number and reason for return.
Return Shipping
Ship returns to:
Hobbs Modern
5111 Santa Fe Street, Suite L
San Diego, CA 92019
We'll provide a shipping quote for your return. You're responsible for return shipping costs and for ensuring the item is properly packed and insured.
Refund Details
Furniture Returns:
-
Refunds issued to original payment method
-
15% restocking fee applies
-
Original shipping cost is not refunded
-
Return shipping cost deducted from refund
-
Processing time: 10 business days after we receive the returned item
If the item is damaged while in your possession:
Additional fees will apply to cover repair costs before the piece can be resold.
Parts & Eames Cushions:
-
15% restocking fee applies
-
Original shipping cost is not refunded
-
Return shipping deducted from return proceeds
Final Sales Items:
No returns on customized furniture, including:
-
Custom upholstery (fabric or leather you selected)
-
Custom stain colors
-
Any modifications made to your specifications
Custom work is made specifically for you and cannot be resold.
Questions?
We're happy to clarify our return policy or discuss your specific situation.
Nicole Hobbs
📞 (619) 300-3551
📧 nicole@hobbsmodern.com